IT FAQ - Southern Wesleyan University

FAQ: (Frequently Asked Questions) For Enrolled Students

What hours are the labs open?
Southern Wesleyan University provides five computer labs for students using main campus facilities. These labs house 69 computers running Windows 2000 and Office 2000. All computers are connected to the campus network and Internet browsing is available at all locations. Many hours of general use are scheduled. Labs are closed to students during scheduled computer classes and labs. Printing is provided as part of your technology fee. Printing not directly associated to a course project is subject to charges. Color scanners, digital cameras and other devices are available to students on a limited basis. Software installation on university owned computers is limited to information technology employees or representatives. Unauthorized software installation including downloading and/or copying will result in disciplinary action.

What electronic library resources are available?
Rickman Library provides electronic access to the Internet, SearchBank 2000, and S.O.A.R., the university catalog system. Sixty percent of the university volumes are available via S.O.A.R, the university automated catalog system. SearchBank 2000 provides SWU students access to numerous on-line periodicals and other on-line reference tools like Grolier and SIRS. Six additional computers are available to students using library resources. Laptops are available for students and checkout is handled through the circulation desk of the library.

How do I connect my computer to the campus network and the Internet?
The university provides each resident student a connection to the campus network. Therefore, a minimum computer configuration is required. We cannot guarantee that all computers will be successfully connected to the campus network. A 10/100 Ethernet card is required. This card may be purchased from and installed by the university for $40.00. Every resident student will pay a one-time Internet connection fee of $40.00. We strongly recommend recording the serial number, model number and description of all electronic equipment before bringing to campus. The information technology department periodically monitors student’s Internet and campus network activity both in the labs and the resident facilities. Inappropriate use of these resources, as defined in the acceptable use policies, will result in loss of lab privileges, disconnection from the campus network and disciplinary action. It is necessary to schedule an appointment with the Information Technology Department during the first week of each semester to connect computers to the campus network. (click here for "How to Connect your PC to the Southern Wesleyan University network)
(click here for Southern Wesleyan University Approved Software)

How do I activate my telephone service?
Local telephone service is provided to all resident students and is live at check-in. Students are required to use the university-supplied digital telephone when connecting telephone service. The telephone port in most rooms is identified by a gray receptacle. Each number is accessible via direct inward dialing. (864-644-xxxx.) Dialing the last four digits of the telephone number will complete inter-campus calls. Calls cannot be transferred to a student’s room using the university toll-free numbers or the main university number. A student directory is available by dialing 864-644-7999. Telephone security deposits are part of the room deposit. Telephone replacement due to abuse or breakage is $175.00. Students in Stuart-Bennett will share a telephone number with a roommate.

How do I dial long distance?
The university provides long distance service at a rate of 10 cents per minute within the continental united states. International calling is not offered through the university however, international calling cards are available in the university bookstore. Long distance account codes will be issued with an approved application. Students are allowed to use pre-paid phone cards but cannot use services that like 10-10-220. Students in Stuart-Bennett will share only a telephone number with a roommate. Long distance codes and v-mail accounts are issued individually. Dial account code + 9 + 1+ area code + number.

How do I setup my voice mail?
Voice mail service is provided to each resident student. Each student must properly activate the voice mail service by recording a greeting, setting a password and recording their name according to the instructions provided. Students should call the IT help desk for assistance on setting up voice mail or consult with a resident assistant. Instructions are available on-line.

What cable TV channels do I receive?
Cable TV is provided at no additional cost to each resident and is available in the lobbies of most campus buildings. The university has selected a 47-channel line up and has filtered some channels that we feel are inappropriate for viewing. Students are not permitted to purchase pay-per-view movies or events or in any way change the filtering or delivery of these channels. The university provides an information channel (26) that broadcasts campus information 24 hours a day, 7 days a week.

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