IT FAQ - Southern Wesleyan University

FAQ: (Frequently Ask Questions) For Faculty And Staff

Please remember to write down your passwords and put it in a secure location before you leave for Vacations.
To check your email from another location:
Go to the internet and in the address type, pigeon.swu.edu
Then it will ask for your log on Ex. mclardy (all lower case) then hit enter.
Now it will ask for your User Name Ex. mclardy (all lower case)
Then it will ask for your password. This is the 8 character password that you use at school.
Then hit enter.
When you change your password:
Please remember that your password for the network MUST be at least 8 characters long.
Also, it must have 3 of the following 4 criteria: Upper Case, Lower Case, Numbers and Special characters (ex. ^#$^*&({}

Just a reminder from the Help Desk. Please change your greeting on your voice mail before you go for a day or more. If someone leaves you a message, they expect you will get that message later that day, or early the next day. If you are going to be gone for a day or more, the people that call you need to know. In your temporary greeting, tell them when you will be back to get their message, and give them another extension they can call for immediate help. Pressing zero from any phone will return the caller to our switchboard or your primary department number.

To set up a temporary greeting:
Dial in to the Voice Mail system (the same you would check v-mail)
Press 8 to change personal options
Press 1 to edit greeting
Press 2 to edit Temp greeting
Press 2 to (re-record greeting
Record greeting
It is then recorded and active

Pat your self on the back...You Did It!!!

To check your voice mail away from school (for Faculty and Staff only)
Dial 800-289-1292 or 644-5000. As the message plays hit #, then enter your ext. As soon as the outgoing message plays hit *, and then it will ask for your password and you can access your voice mail

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