Help
Desk Support Hours:
May
through August
September
through April
|
8:00
am to 4:30 pm
8:00 am to 11:00 pm
8:00 am to 4:30 pm
12:30 pm to 5:00pm |
Monday
through Friday
Monday through Thursday
Friday
Saturday |
Contact
Information:
Faculty
and Staff
Information Technology provides technical support to
all academic and administrative PC users. This includes
the campus network infrastructure and equipment, university-approved
software, telecommunication equipment and services and
cable TV services. Faculty and Staff are encouraged
to contact the help desk with hardware, network, and
university-approved software issues.
When
placing a call users should be prepared to provide the
SWU Blue ID number, located on each piece of equipment,
their name and department and a detailed description
of the problem. The help desk staff will generate a
work order and assign a work order number. E-mail notification
will be sent to the caller when possible. Users should
reference the work order number when checking the status
of the work order.
Students
Information Technology supports the network connection
from student computers in the resident halls to the
campus network and assist students in the use of software
and computers in the academic labs. We do not provide
support for student-owned PC’s except in the setup
and maintenance of the connection to the campus network.
Interruption in Cable TV services should be reported
to Northland Cable TV at 882-0002. Information Technology
also supports telephone services to resident students.
Helpful
Links
Coming
Soon!
