Telecommunication:

About Your Telephone Service 

Southern Wesleyan University has equipped each room with a direct inward dial telephone number. Local dial tone is provided by New South Communications through the SWU telephone system. Your local calling area includes most of the upstate of South Carolina. Students may subscribe to the long distance calling plan provided by the University. Telephone numbers are assigned to rooms, and numbers are not portable. Callers on campus may dial your room direct by using the last four digits of the assigned number. All telephone services, except long distance dialing, are included in your semester room charges. Damage to telephones or telephone jacks are the responsibility of each resident.

Local Dialing Service

Local telephone service is provided to all resident students through the university telephone system. Each number is accessible via direct inward dialing. Calls cannot be transferred to a student’s room using the university toll-free numbers or the main university number. Students are required to use a university-supplied telephone when connecting to the university telephone system. Telephone security deposits are part of the room deposit. Telephone replacement due to abuse is $175.00. Students in Stuart-Bennett will share a telephone number with a roommate.

Long Distance Dialing Service

The university provides long distance service at a rate of 10 cents per minute within the continental united states. Long distance account codes will be issued with an approved application. Students are encouraged to use pre-paid phone cards but cannot use services that require connection to a long distance platform using procedures other than a toll-free number. (10-10-220 for example) Students in Stuart-Bennett will share only a telephone number with a roommate. Long distance codes and v-mail accounts are issued individually.

Long Distance Billing Information

• Students are required to complete an application for long distance service.
  
• Students are billed on the 15th of the month for the previous months services.
  
• Student bills are sent to the campus mailbox unless otherwise directed in writing. A detailed list of calls is included with each bill. Payments are due before the end of the month. Accounts that have aged past 60 days or have balances greater than $100.00 will be disconnected.
  
• Payments should be made at the Cashier's Office at Correll Hall between the hours of 8:00 am and 4:00 p.m. or mailed to Student Accounts, PO Box 1020, SWU Box 425, Central, SC 29630
  
• Faculty/staff will receive a monthly long distance bill that includes a detailed list of calls made. The charges will be applied to the department by the business office. Payments for personal calls made may be made at the Cashier's Office in Correll Hall or mailed to PO Box 1020, SWU Box 425, Central, SC 29630.
  
• Any changes in services or questions about billing should be made in our office, Claude R. Rickman Library, Lower Level, room 0-127.
  
• If you do not receive a telephone bill each month, please notify our office. Do not wait until the end of the semester.
  
• Roommates are not allowed to share authorization codes.
  
• Students that suspect unauthorized use of codes should immediately notify our office so that we can issue a new code.

Optional Calling Features

• Call area plus
  The university provides an expanded calling area as part of you local service. Please dial 9 + 7-digit number to place a local call. Click here for a list of our local calling area by city.
  
  
• Call Waiting
  Students wishing to activate the call waiting feature must cancel the forward to voice mail option when the telephone is busy. Click here for instructions. (coming soon!)
  
  
• Call Forwarding
  Allows you to forward your calls to any other internal number. Click here for instructions. click here for instructions
  
  
• Caller ID
  The Mitel 4015 digital telephone displays call id information for internal and external calls. Caller ID memory is not available.
  
  
• Three-way Calling
  Students are permitted to transfer calls only to internal locations. Off-premise transfers are not permitted. 3-way conferencing is available from each resident telephone. Click here for instructions. click here for instructions
  
  
• Direct inward dialing
  Each telephone number has direct inward dialing capabilities. This means that friends and family can reach you directly by dialing the 10-digit number assigned to your room. No operator is necessary. A student directory is available by dialing 864-644-7999. Inbound calls using the toll-free numbers or the primary local number can not be transferred to student rooms.
  
  
• Directory Assistance
  Dial 411 to obtain telephone numbers for anywhere in the United States. All directory assistance calls are charged at a rate of 85 cents per call.
  
  
• Speed Dialing
  Allows you to program frequently called number that may be dialed at the push of a button. Click here for instructions. click here for instructions
  
  
• Call Trace/Block
  This feature is only available through the Office of Information Technology. Only obscene or harassing calls will be traced or blocked. Please contact our office at 644-5050 or techsupport@swu.edu for assistance.

Repairs

All repair orders should be submitted to the Office of Information Technology. Each room has been checked prior to your arrival. If you discover a problem with your phone service upon arrival, please call 644-5050 or e-mail us at techsupport@swu.edu. Damage to telephones, wiring or jacks is the responsibility of the student. Please be careful not to damage wiring or jacks when moving furniture.

Emergency Preparedness

In the event of an emergency, students are encouraged to dial 9-911. Please inform the operator of the exact location of the emergency (for example; Apartment South, room G2) since caller ID only displays the primary number and address of the university. Campus security is available at 508-0107. Please also notify campus security of all emergencies. If the 911 call is dialed during normal hours of business the university operator is automatically notified.

Voice Mail Service

Voice mail service is provided to each resident student. Each student must properly activate the voice mail service by recording a greeting, setting a password and recording their name according to the instructions provided. Students should call the IT help desk for assistance on setting up voice mail or consult with a resident assistant. Click here for Instructions. (coming soon!)